🐾 Privacy Policy

1. Introduction

Meow-suki! Cat Hotel is committed to protecting the personal data of our customers in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, store, and protect your personal information when you make a booking through our website.

2. Personal Data We Collect

When you make a booking, we collect the following information:

• Full name
• Malaysian IC number (MyKad)
• Phone number
• Email address
• Home address (street, city, state, postcode)
• Cat names and number of cats
• Booking dates and selected services

3. Why We Collect Your IC Number

We collect your IC number strictly for safety and accountability purposes. Unfortunately, some cat owners have abandoned their pets at boarding facilities. Your IC number helps us ensure responsible ownership and acts as a form of identification should any issues arise. Your IC number will never be shared with third parties or used for any other purpose.

4. How We Use Your Data

Your personal data is used solely for:

• Processing and managing your booking
• Communicating booking confirmations and updates
• Sending daily photo/video updates of your cat
• Contacting you in case of emergency regarding your cat
• Internal record-keeping and service improvement

5. Data Storage & Security

Your data is stored securely in our booking system. We take reasonable technical and organisational measures to prevent unauthorised access, disclosure, or loss of your personal data. We do not sell, rent, or trade your personal information to any third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Malaysian law. Booking records are typically retained for up to 2 years after your last booking.

7. Your Rights Under PDPA

Under Malaysia's PDPA 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for processing your data (may affect service delivery)
• Lodge a complaint with the relevant authority

To exercise these rights, contact us at the details below.

8. Cookies

Our website uses browser localStorage to temporarily save your booking form progress. No tracking cookies or third-party analytics are used on this site.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our booking system after changes constitutes acceptance of the updated policy.